Refund Policy

1. Scope of Refund Policy

This refund policy applies to all paid services and subscription plans purchased on the Pathors platform. Pathors is operated by Pathors Technology Co., Ltd.

2. Refund Policy

We offer a 14-day unconditional refund guarantee:

• Within 14 days of purchase, you can request a full refund without providing any reason
• Refunds will be processed within 14 days to your original payment method

3. Exception to Right to Cancel

Under applicable law, the right to cancel does not apply in the following circumstances:

• If you have already started using the digital content or service after purchase (e.g., used AI voice features, consumed call credits, etc.), you can no longer exercise the right to cancel
• By purchasing this service, you acknowledge and agree that you will waive your right to cancel once you begin using the service

4. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team via email: contact@pathors.com
• Provide your account information and purchase date
• We will process your request within 3-5 business days
• Refunds will be processed within 14 days to the original payment method

5. Subscription Cancellation

For subscription-based services:

• You must cancel your subscription at least 48 hours before the next billing cycle to avoid being charged for the next period
• After cancellation, you can continue using the service until the end of the current billing period
• No refunds will be issued for unused portions of subscription periods

6. Contact Us

For any refund-related inquiries, please contact us:

• Email: contact@pathors.com

7. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. We recommend that you review this policy periodically to stay informed of any updates.