A Sales Agent is delivering a car, and the phone rings for the fifth time...
Service advisors handle delivery explanations, repair quotes, and booking calls at the same time.
Automotive
From booking to follow-up, never miss a touchpoint
AI voice assistants keep your dealership customer communication online 24/7
AI Voice Agent
LIVEIn Call 00:23Hello, this is the Automotive Customer Service Center. How can I help you today?
My car is due for maintenance. I want to book this Saturday.
Sure. May I have your license plate number?
BQE-7268
Found it. Your vehicle is a 2023 Toyota Corolla Cross. We have an opening at 10 AM this Saturday. Does that work for you?
Yes.
Great. Your routine maintenance is booked for 10 AM this Saturday. Please bring your vehicle registration. We will send a confirmation SMS.
Common Operational Pain Points
Three frequent gaps in phone handling and follow-up
The last service was six months ago, and the customer never returned
There are thousands of owner records in CRM, but no manpower to call each owner and remind them to come back for maintenance.
A recall order is issued and 3,000 owners must be notified
Safety recall notifications are time-sensitive, but the team can only make around 100 calls per day.
Full Journey Coverage: Inbound + Outbound
From inquiries to recall notices, every touchpoint runs in one connected flow.
01Inbound
Inquiry / Test-drive Booking
Handle new inquiries and schedule test-drive slots in real time.
02Outbound
Delivery Follow-up Notification
Proactive calls around delivery to ensure a complete handoff process.
03Outbound
Post-delivery Satisfaction Survey
Collect delivery feedback and identify service gaps quickly.
04Outbound
Routine Maintenance Reminder
Trigger outbound reminders based on mileage or time cycles.
05Inbound
Maintenance Booking
Answer incoming calls and lock available service slots immediately.
06Outbound
Post-service Satisfaction Survey
Call back after service and structure feedback for operations teams.
07Outbound
Insurance / Warranty Expiry Reminder
Reach owners before expiry and reduce renewal churn.
08Outbound
Recall Notification
Notify recall owners in batches and assist workshop scheduling.
Inbound Solution
How AI Handles Your Incoming Calls
Answer instantly, identify needs, and place requests into workflow so frontline teams stay focused on customers on-site.
Answer instantly, confirm vehicle details, reserve service slots, and sync back to DMS
AI Voice Agent
LIVEIn Call 00:23Hello, this is the Automotive Customer Service Center. How can I help you today?
My car is due for maintenance. I want to book this Saturday.
Sure. May I have your license plate number?
BQE-7268
Found it. Your vehicle is a 2023 Toyota Corolla Cross. We have an opening at 10 AM this Saturday. Does that work for you?
Yes.
Great. Your routine maintenance is booked for 10 AM this Saturday. Please bring your vehicle registration. We will send a confirmation SMS.
Call Data as Assets
Every Call Becomes Operational Insight
Issue a Dedicated AI Number
Get a dedicated AI phone number for your dealership and start immediately
Transfer to Original Number When Needed
Calls AI cannot resolve are instantly transferred to Sales Agents or on-duty staff
Outsourced Call Center Mode
Pathors can operate as your outsourced AI call center for both inbound and outbound calls
Connect Existing Telephony Systems
Directly integrate with PBX systems like 3CX and Avaya without replacing current equipment
FAQ
We support mainstream DMS and PBX integrations, including 3CX and Avaya. Our engineering team handles end-to-end assessment and integration without disrupting daily operations.
Yes. Provide vehicle data, service items, FAQs, and internal processes. AI can learn quickly and continuously optimize performance.
We offer flexible pricing based on call volume or fixed monthly plans. Initial implementation includes setup and onboarding, while maintenance covers system updates and technical support.
Do not let workshop opportunities slip away on the phone
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