The desk can only serve one guest at a time
Three in the afternoon, check-out running into check-in, five parties at the counter — and the phone rings.
Hospitality · Booking & guest-service voice AI
Your front desk is with a guest. AI takes the call.
Booking, rate and guest-service calls answered around the clock. The agent checks live availability, completes the reservation on the call and writes it into your PMS.
- Answered 24/7
- Four conversation languages
- SIP into your existing PBX
AI Voice Agent · Sunny
LiveOn call 00:24Good evening, Shanhai Lodge — this is Sunny, the AI assistant. How can I help?
Do you have a double room this weekend?
For Saturday we have ocean-view doubles at NT$6,800 a night with breakfast, and standard doubles at NT$4,500. Which would you like me to hold?
The ocean view, two nights.
Two nights in an ocean-view double, NT$13,600 in total. The booking is confirmed and I'll text you the confirmation shortly.
On the ground
What happens at your property every day
The front desk serves one guest at a time. The phone doesn't queue.
Nobody answers late at night
Eleven at night, a booking enquiry rings six times and drops into voicemail.
The same questions, dozens of times a day
Breakfast hours, parking, pets, when luggage can be left.
Guest requests travel by note
"Could we get two more towels?
How it works
Three steps to put AI on every line at the property
01
Connect your existing line
We connect over SIP to the PBX or cloud phone system you already run.
02
Integrate your PMS and rate plans
Room types, rate plans and live inventory sync from MerryDay and other major PMS platforms, so what the agent quotes matches your back office.
03
Go live and tune
The agent starts answering.
Inbound
One call, handled: bookings, questions and guest requests
From a rate enquiry to a housekeeping request, the agent finishes it on the call
The agent checks live availability and applicable rate plans, completes the booking on the call and sends an SMS confirmation.
AI Voice Agent · Sunny
Shanhai Lodge, this is Sunny. How can I help?
Three families would like to book together on the tenth of next month.
Three quad rooms are available that night at NT$8,200 each including four breakfasts — NT$24,600 in total. Shall I hold them for you?
Yes. One of them may need a cot.
Three quad rooms held, one noted for a cot at no charge. I'll text you the confirmation and the deposit link.
What you get back
Every call leaves a record you can use
Reservations and tickets filed automatically
The call ends as a reservation or a service ticket, synced to the PMS and the assigned team with no re-keying.
Call topics and conversion
Volume, booking conversion and the questions asked most often, as the basis for rate plans and staffing.
Keep your existing number
SIP into the PBX you already run, so engaged lines at peak and calls out of hours are answered rather than lost.
Manage several properties centrally
Chains switch between properties in one back office, with roles setting who can see and change what.
Platform specification
By the numbers
24/7
Calls answered
< 10s
Average time to answer
4
Conversation languages (ZH / EN / JA / KO)
SIP
Onto your existing PBX, no new hardware
* Platform specification; the scope of a deployment depends on your systems and operating procedures
Packaged product
Pathors Hospitality The same line, ready to deploy
Everything above, packaged for lodging operators. Connect it over SIP to the line you already run, integrate the PMS, and it starts answering.
- Bookings, rates and guest requests answered 24/7
- PMS integration keeps availability and rates in step
- Guest requests raised as tickets and assigned automatically
- Four conversation languages, several properties in one back office
FAQ
What lodging operators ask first
Yes. The agent connects over SIP to your existing PBX or cloud phone system. Your main number stays the same, no hardware is replaced, and guests keep dialling the number they already have.
Yes. We integrate room types, rate plans and inventory from MerryDay and other major PMS platforms, so availability and pricing quoted on the call match your back office, and confirmed bookings are written straight back.
Yes. The agent checks live availability and the applicable rate plan, confirms room type, dates and party size, completes the reservation and sends an SMS confirmation. Multi-room, multi-night and extra-bed pricing is calculated in the same call.
The agent handles Chinese, English, Japanese and Korean, switching to the language the caller uses. Bookings and requests are recorded to the back office either way.
The call is transferred to the duty team with a summary of the conversation attached, so whoever picks it up doesn't ask the guest to start again.
One back office covers them all. Rate plans, house answers and ticket assignment are configured per property, and roles control which data each member of staff can reach.
Let the next booking call reach someone
Book a demo and we'll map the rollout to your property type and the systems you already run
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Automate Every Conversation That Matters.