Travel agency office scene

How many people are in your client list, and when were they last contacted?

AI voice assistants proactively call every historical client for your sales team each year, handing over only the interested leads to your agents.

These scenarios play out in travel agencies every day...

Familiar daily frustrations — see if your team faces the same challenges

Five thousand past clients — how many can a sales agent call in a day?

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Scenario

Thousands of historical client records sit in the CRM, but agents are busy managing ongoing tours, handling new inquiries, and attending travel expos. Clients from last year who haven't been contacted this year? They just get left behind.

Impact

A competitor calls first and the client goes with them. The client list shifts from an asset to wallpaper.

Two hundred forms collected at the travel expo, and follow-up calls start three days later...

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Scenario

After the expo, a flood of inquiry forms comes in. The website generates more daily. How fast agents call back depends entirely on how busy they are today.

Impact

A callback 48 hours later finds clients already booked elsewhere. Low conversion isn't about lack of interest — it's about being too slow.

Forty pre-departure calls, every single one asking the same questions

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Scenario

Three to seven days before departure, customer service calls each traveler to confirm name, time, headcount, and meeting point. Every call asks nearly identical questions.

Impact

Customer service time is entirely consumed by repetitive work, leaving no bandwidth for genuine complaints or issues. The larger the volume, the wider the gap.

Post-tour surveys? The intention is there, but no one has time to make those calls

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Scenario

Understanding how clients truly felt about the itinerary is important, but scaling phone outreach through agents is not realistic. Online survey response rates are too low.

Impact

Product teams adjust itineraries based on gut feeling rather than data. Real client insights are buried in calls that never get made.

Full Journey Coverage: Inbound + Outbound

From the first inquiry to the next departure, every touchpoint on a single unified workflow.

Inbound Solution

Inbound Smart Answering

The best receptionist that never misses a call

Whether agents are leading a tour, in a meeting, or off hours, AI instantly answers every incoming call with precision.

Itinerary Inquiry and Pricing

Instantly answers calls, provides itinerary details, departure dates, pricing, and remaining spots, while recording client preferences. High-intent callers are automatically transferred to an agent.

Real-time Itinerary LookupIntent ScoringTransfer to Agent

Instant FAQ Responses

Passport requirements, visa notes, baggage policies, meeting points, and payment methods — all answered immediately without human intervention.

Corporate Travel Needs Qualification

When corporate clients call to inquire about employee or incentive travel, AI collects headcount, budget, schedule, and preferences, then passes a structured brief to the corporate sales team.

Structured QualificationBudget and Headcount CollectionTransfer to Corporate Sales
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Outbound Solution

Outbound Proactive Calling

Free your sales team from phone duty so they can focus on selling

Returning Client Outreach Flow (Illustration)

Import Historical Client List
AI Auto-Dials Each Client
Client Response
Travel Intent
Not Interested
AI Confirms Preferences and Budget, Sends Itinerary SMS
Mark Status, Re-engage Next Cycle
High-Intent Leads Passed to Agent

Returning Client Outreach

AI contacts every historical client once a year to confirm travel intent, preferred destinations, and budget. After the call, relevant itineraries are automatically sent via SMS. Only interested leads are passed to agents.

Full List CoverageIntent FilteringAuto SMS Delivery

Call Data Insights

Hear the insight behind every call

Every conversation is data. Replace vague gut-feel management with transparent, structured reporting.

Travel industry data dashboard

Active Insight

Returning Client Conversion Rate

Updated

Real-time summary

Number and Telephony Integration

Keep your existing company number

No number changes, no disruption to client habits — a seamless upgrade to AI-powered answering and outbound calling.

Landline and Mobile Unchanged

AI capabilities are applied directly to your existing company representative number.

Smart Transfer

When a complex inquiry or VIP client is detected, calls transfer seamlessly to a sales agent.

Zero Missed Calls

AI automatically answers during peak busy periods or when agents are leading tours.

FAQ

Yes. Simply provide your itinerary content, FAQs, and company policies. AI learns quickly — like a new employee — but retains everything more accurately, answers more consistently, and improves over time.

Let your client list come back to life

Book a Demo
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Pathors

Pathors empowers businesses with intelligent voice assistant solutions, streamlining customer service, appointment management, and business consulting to enhance operational efficiency.

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