Voxcal · AI call quality assurance
Every call reviewed.Supervisors only look at what matters.
AI scores every customer service recording against your own QA scorecard.
QA reporting
QA built on every call, not a sample.
Every recording is transcribed and scored against your scorecard. Which business line is slipping, which criterion the team misses most, how many calls failed a critical item: it is all there when you open it, without waiting for the month-end report.
For contact center managers
See the problem, and know what to do next.
Spend your time on the calls that matter
Low scores, missed critical items and banned phrases go to review automatically, so nobody has to dig for them.
Every judgment has proof, every coaching session has a focus
Each judgment cites the exact sentence, so agents know what to fix, and you see who is weak where before you sit down to coach.
Your standards, not ours
Use the scorecard you already have. When a rule changes, it is saved as a new version, and past calls can be rescored.
Getting started
No new phone system needed.
- Upload recordings in bulk, or have your system send them in automatically.
- No agent roster to import first. Agents are created from the recording data.