Peak hours — customers hang up waiting
Before and after market open, during dividend season, or after regulatory changes — call volumes spike.
AI Voice for Financial Services
In finance, every word on the phone matters.
Not just automation — our AI voice platform uses an SOP decision engine to ensure every answer is accurate, compliant, and auditable. Free your advisors for high-value work. Give customers the trust they expect from finance.
- SOP decision engine powered
- 24/7 availability
- Every call fully auditable
AI Voice Agent - An
LiveOn call 00:41Hello, this is YongXin Securities. I'm An, your AI voice assistant. How can I help?
I'd like to ask about the commission on fractional share trades
Sure. The commission is 0.1425% of the trade amount, with a minimum of NT$1. A 0.3% securities transaction tax applies on sales. Shall I explain fractional share trading hours and matching rules?
Yes, please
Fractional shares trade from 9:00 to 13:30, with matching every minute via call auction. I can walk you through placing an order on the app, or transfer you to a broker if you prefer.
The Problem
Does your contact center face these challenges?
70% of calls are standardizable queries
"How do I buy fractional shares?
One wrong answer is one compliance risk
Trade rules, risk disclosures, regulatory explanations — every word must be precise.
How It Works
Three steps to compliance-grade AI support
01
Connect your financial systems
Our engineering team integrates with your core banking system, securities platform, CRM, or PBX — giving AI real-time access to account info, transaction records, and product knowledge bases.
02
Build SOP decision flows
We configure AI response logic and escalation rules based on your institution's procedures, risk disclosure requirements, and support SOPs — ensuring every conversation path meets compliance standards.
03
Go live, monitor & improve
Your AI support goes live.
Inbound
AI Inbound: Professional. Compliant. Never missed.
From account inquiries to trade rule explanations — AI responds with SOP-level precision on every call
After identity verification, AI pulls account balances, holdings, transaction history, and dividend status in real time — replacing 70%+ of basic inquiry calls.
AI Voice Agent - An
Hello, this is An from YongXin Securities. For security, please provide the last 4 digits of your ID number.
5678
Verified. Hello Mr. Chen, how can I help you today?
I'd like to check my TSMC holdings
You currently hold 500 shares of TSMC (2330), average cost NT$582. At today's closing price of NT$598, your unrealized gain is +NT$8,000. Would you like to check other holdings or recent trades?
Data Insights
Every call fuels compliance and optimization
Full Call Audit Trail
Every call auto-transcribed, summarized, and classified with full context preserved.
Risk Disclosure Completeness Monitoring
Auto-detect whether risk disclosures were fully delivered on each call, flagging omissions to ensure every customer receives proper risk notification.
Call Topic Trend Analysis
Auto-classify call topics and track trends.
Customer Sentiment & Service Quality
AI detects emotional shifts during calls, flags high-risk interactions, and helps QA teams prioritize dissatisfied customer cases.
Impact
The numbers speak
70%
Basic inquiry calls resolved by AI
100%
Call audit trail coverage
< 1s
Avg. answer latency
24/7
Always-on including holidays
* Metrics are estimated. Actual results vary by institution size and deployment scope.
FAQ
Questions financial leaders ask most
Our AI doesn't rely solely on LLM generation. Pathors' SOP Decision Engine drives responses through predefined conversation flows, knowledge bases, and decision rules — ensuring every answer is grounded, traceable, and reproducible. When a question falls outside the knowledge base, AI acknowledges the gap and escalates to a human — it never fabricates.
Every call is fully recorded, transcribed in real time, auto-summarized, and archived by category. Auditors can search records by date, customer, or topic. All data is encrypted at rest, meeting financial industry data protection and regulatory audit requirements.
No. AI is strictly limited to information queries, trade rule explanations, and account operation guidance. Any request involving investment advice, asset allocation, or financial planning triggers a clear disclosure — "This requires a licensed professional" — and immediate transfer. The SOP decision engine enforces this boundary at the architectural level.
Typical deployment takes 4–8 weeks, covering system assessment, knowledge base setup, SOP flow configuration, and testing. Integration uses API or PBX connection — no changes to your core systems. We recommend starting with your highest-volume call type, then expanding gradually.
We offer flexible pricing — per-call volume or flat monthly fee. Initial fee covers integration, SOP flow design, and knowledge base setup. Due to higher compliance requirements in finance, the onboarding includes dedicated compliance consultant support.
Bring financial-grade precision to every support call
Book a 30-minute demo — we'll reach out within 24 hours
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