Peak hours, all lines busy
Call volume triples during promotions.
AI Voice for E-Commerce
Too many support calls to handle. AI never misses one.
Order tracking, returns, product inquiries, failed delivery follow-ups — AI voice handles it all 24/7, so your team focuses on high-value interactions.
- 24/7 availability
An · AI Support
Live00:23Hello, this is GoodMart. I'm An, your AI voice assistant. How can I help?
I'd like to check where my order is
Sure, could you give me your order number or phone number?
My number is 0912-345-678
Found it — order A20260315 is at the Hsinchu distribution center. Expected delivery tomorrow afternoon. Anything else I can help with?
The Problem
Sound familiar? Your support team faces this every day
80% of calls ask the same questions
"Where's my package?
Every incomplete order is lost revenue
Cart abandonment.
How It Works
Three steps to 24/7 AI-powered support
01
Connect your e-commerce platform
Our engineering team integrates with your e-commerce backend, logistics systems, and CRM — giving AI real-time access to orders, inventory, and customer data.
02
Configure support conversation flows
We tailor AI responses to your brand's return policy, product FAQ, complaint handling procedures, and escalation rules.
03
Go live & keep improving
Your AI support goes live.
Inbound
AI Inbound: Every call answered, every time
From order tracking to returns — AI handles the most common customer needs in real time
When customers call about order status, AI connects to your logistics system in real time — reporting delivery progress, estimated arrival, current location, and convenience store pickup reminders.
An · AI Support
Hello, this is An from GoodMart. How can I help you today?
I want to know when my order will arrive
Sure — could you provide your order number or the phone number used at checkout?
Order number BM20260312-0058
Found it. Your package is currently in transit via T-Cat Express, shipped from the Taoyuan warehouse. Expected delivery by 6 PM today. Shall I send a tracking link to your phone?
Yes please
Sent to your phone at 0912-XXX-678. Anything else?
Data Insights
Every support call is a clue for optimization
Auto Call Topic Classification
Every call auto-classified into order inquiry, return, product question, complaint, etc.
Return Reason Analytics
AI extracts return reasons from calls — analyzing quality issues, size mismatches, and description gaps to help brands improve product strategy.
Customer Sentiment Detection
AI detects emotional shifts during calls, flags high-risk interactions, and helps QA teams prioritize critical cases.
Product Demand Insights
Surface frequently asked-about products and out-of-stock items from call data — delivering real-time market signals to procurement and marketing teams.
FAQ
Questions e-commerce brands ask most
We support major platforms including Shopify, SHOPLINE, 91APP, Cyberbiz, and custom-built sites via API integration with your ERP/CRM. Our engineering team handles the full process — typically 2–4 weeks from assessment to go-live.
Yes. AI follows your configured return policy (return window, product condition rules, etc.) to automatically assess eligibility and guide the process. For edge cases outside standard rules, AI instantly escalates to a human agent — it never makes unauthorized decisions.
AI can handle hundreds of simultaneous calls with no staffing constraints. Whether it's Double 11, mid-year sales, or a product launch, you don't need temp hires — AI scales elastically to ensure every call is answered instantly.
Our AI voice assistant uses state-of-the-art speech synthesis — natural, fluent, supporting Mandarin, Taiwanese, and Hakka. Most customers don't realize they're speaking with AI until the call ends. And if a customer explicitly requests a human, the transfer happens immediately.
We offer flexible pricing — per-call volume or flat monthly fee. No large upfront cost. Initial fee covers integration and flow setup. We recommend starting with your highest-volume call type (e.g., order inquiries) and expanding from there.
Other industries
All industries
Automate Every Conversation That Matters.